RETURN POLICY
Thank you for supporting our Grand Prix Online Store
IN STORE RETURN POLICY
No cash or credit card refunds are allowed as we provider fitting rooms and your opportunity to view the items in person.
ONLINE STORE RETURN POLICY
Our Policy lasts 14 days from date of purchase for returns
RETURN CONDITIONS
- Item Tag is still on the item
- Item has not been worn
- Item is not damaged and in a sellable condition
If 14 days has past you will not be eligible for a refund for any reason.
Please review the credit process
Please contact us at sales@grandprixstore.co.za to inform us of your intent to return and the reason before sending your goods.
OR
Please log a return via our website or mail us.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
R125 courier fee will be charged to exchange or return of the items if we are required to collect the items.
Non-returnable items:
Gift cards
EXCHANGE POLICY
ONLINE and INSTORE POLICY
Our Policy lasts 14 days from date of purchase for exchanges
Exchanges are only allowed for the same item chose
E.g. for a different size or different colour
EXCHANGE CONDITIONS
- Item Tag is still on the item
- Item has not been worn
- Item is not damaged and in a sellable condition
Send us an email at sales@grandprixstore.co.za to confirm we have stock and can reserve it for you while we process your exchange.
We can collect the item at the deemed rate, or you can arrange with our team, and we will advise where the package must be sent
Please note:
If you chose to plan your own shipping, then the items are shipped at your own risk. Please contact us with your arrangements before sending anything to us.
CREDIT PROCESS
After we receive your item on a return or exchange, our team of professionals will inspect the item/s.
You will receive an email to confirm whether all is in order.
We will also notify you of the approval or rejection of your return/exchange, and you will be issued a gift card for the return value for instance resolution on returns.
If an exchange and no suitable size available, then the gift card process will be issued.
If you approved for a cash refund for any reason, this process would take up to 5 business days
If your return or exchange is rejected, you will be required to plan to collect your items from our office.
WARRANTY
We only replace items if they are damaged or defective upon receiving your ordered items within 3 working days and the courier costs will be at our expensive.
For a defective item, you will need to take images of the defective area and submit them with a full description to the below email address. sales@grandprixstore.co.za. A full evaluation will be done as per images received and if found to be a manufacturing default, collection will be arranged from the customer.
We will then submit this information to the respected manufacturer with a full explanation of the defect as supplied by the customer. Feedback from the manufacturer will be actioned accordingly.
We are authorized distributors of these products and do not control the manufacturing process, but we will try our best to ensure the quality control is at an acceptable standard if the items are cared for in an acceptable manner by the consumers.
Commitment to consumers
If an item becomes defective before 6 months from purchase, you can contact us and we will log a fault with the authorized manufactures, if the manufacture agrees to a credit, we will replace the item or issue a gift card if no suitable replacement is available, no cash refunds will be allowed. We will only support this for a period of 6 months. Unfortunately, if the manufacture does not agree to a credit, we unfortunately can not assist in this period.
Queries/Questions:
Should you have any queries or questions, please contact our Online Support team at sales@grandprixstore.co.za
