RETURN POLICY

Thank you for supporting our Grand Prix Online Store

Our Policy lasts 14 days from date of purchase.

Should the item be found to be damaged in any way or you have raised the return after 14 days you will not be eligible for a credit or exchange.

In order to receive a Gift Voucher to the Value of your return, your item will need to be in the same condition as what you received it and undamaged in any way, and with all tags intact.

Please contact us at sales@grandprixstore.co.za to inform us of your intent to return and the reason before sending your goods.

R125 courier fee will be charged to exchange or return the items if we are required to collect the items.

Please log a return via our website or mail us.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

Non-returnable items: 
Gift cards 

Credit Process

After we receive your item, our team of professionals will inspect the item/s.

You will receive an email to confirm whether all is in order.

We will also notify you of the approval or rejection of your credit/exchange, should your return be approved, you will be issued a gift card for the return value.

This process can take up to 5 business days.

If your return is rejected, you will be required to plan to collect your items from our office. 

Defective or damaged items.

We only replace items if they are damaged or defective upon receipt and the courier costs will be at our expensive. For a defective garment, you will need to take images of the defective area and submit them with a full description to the below email address. sales@grandprixstore.co.za. A full evaluation will be done as per images received and if found to be a manufacturing default, collection will be arranged from the customer.

We will then submit this information to the respected manufacturer with a full explanation of the defect as supplied by the customer. Feedback from the manufacturer will be actioned accordingly.

Exchanges

If you have ordered an item and wish to exchange it for the same item, but for a different size as an example, send us an email at sales@grandprixstore.co.za to confirm we have stock and can reserve it for you while we process your exchange.

We can collect the item at the deemed rate, or you can arrange with our team and we will advise where the package must be sent

Please note:

If you chose to plan your own shipping, then the items are shipped at your own risk.

Queries/Questions:

Should you have any queries or questions, please contact our Online Support team at sales@grandprixstore.co.za